Zazou Marketing

Just in case anyone at Chase is reading this…. I think that you need to rethink one of your ad campaigns.

Here’s why: One of the first things I tell my clients is to drop the “We’ve been in business for xx years” from the first line of your marketing materials. Why? Two reasons:

• If you are thinking about buying a service or product what do you care about first: Do you care about what the service or product can do for you, or do you care that they have been around for 10 or 20 years? I guarantee you only care about the latter after you know what they can do for you.

• The longevity of your business may or may not be relevant. Need an example? Bear Stearns was founded in 1923; Lehman Brothers was founded in 1850; Washington Mutual was incorporated in 1889**. Need I remind anyone what happened to each of these banks in the last year? Clearly experience doesn’t guarantee success. (And, yes, I’m writing about banks and their marketing campaigns again.)

What does this all have to do with Chase? I was driving down the freeway and saw a billboard that read “Chase. New to California, but not to banking.” (or something close to that — I was driving so not only could I not get a photo, but I also couldn’t write it down.)

If I had seen this advertisement a year ago maybe I would have thought, “Well maybe my rule can be broken in some instances.” But now? I think it just makes my point even clearer. After all, what does the length they have been in business promise or guarantee — especially now that we know huge banks with a long history can go belly up?

So, I’ve said this before and even before that and will say it again: If you are creating marketing materials for your business, I remind you to wait until you’ve made people care before you tell people how long you have been in business.

**These dates are all according to Wikipedia, which is not always accurate. But for the purposes of this blog, the point is that these companies were all around for a loooooong time.

It’s one thing to waste free space. It’s another to pay top dollar and waste it.

In an earlier post, I talked about a banner at Lincoln Center that simply tells you to “Celebrate Lincoln Center’s 50th Anniversary.” I brought this up as a reminder that advertising copy and marketing materials need to include the information that people want, as well as what will make them care–both of which this banner sorely lacks.

So that covers the wasted free space. What about paying to waste it? Well in the May 2009 O Magazine, there is a similarly uninteresting and uninformative Lincoln Center advertisement. It splashes the same “50″ across the page and has the following copy: “Saluting Lincoln Center for the Performing Arts on its 50th anniversary.” Then there is the “Lincoln Center 50 Years, just the beginning” logo and the website, LincolnCenter.org.

Lincoln Center 50 years ad campaign

Is it just me, or is this another missed opportunity to make me care?! Seriously, use your advertising copy to tell me something, anything that will entice me! What have you done that’s so special? What are you planning that is so special? What exactly are you doing to celebrate? If I am interested, what can I do to celebrate? And why should I take any time out of my day to go to your website when you haven’t told me a thing about why I should go there?

I have absolutely no emotional reaction when I think of Chipotle. Instead, my thinking process probably goes something like this: “black bean burrito,” “fast food counter,” “husband got sick once.” So it was a complete shock to me to learn that the brand has such a strong following that when they changed their ad campaign recently, a group of Denver-based creatives started a “war” on Chipotle’s new ad campaign, called “Cheapotle.”

New ad campaign from Chipotle

An ad that is part of the "war" on Chipotle's new ad campaign.

Since I didn’t know about the new ad campaign until I found about this war, I did some reasearch about it. Apparently, Chipotle is focusing the campaign, called “My Chipotle,” on its variety of menu items and ingredients. Included in the campaign is a microsite, Mychipotle.com, where consumers can leave audio and video recordings talking about their burrito creations.

Now, listen to who this campaign is targeting, from an article in Brandweek:

“With this campaign, it is our intention to harness the power of our most loyal fans,” said Mark Crumpacker, Chipotle CMO, in a statement. “We want them to be a part of the process because we know they’re consistently expressing themselves through their menu choices. By encouraging them to tell us why they eat what they do, we think they’ll spread the word and encourage others to come in and give Chipotle a try as well.”

Hmmmm. Maybe some of their loyal fans will love this campaign and play along. But apparently they went very wrong with at least a few of those Denver-based loyal fans.

And I certainly can’t help but notice that the ad campaign was meant to spur community action–maybe just not the kind of community action that it actually has spurred.

A few choice words can make a powerful image. If you have any doubt, just check out the new ad campaign Mars just launched. In fact, in this case, the image and the words are just too much, in my opinion.

The ad campaign is for the first new candy bar Mars has launched in 20 years. Called the “Fling,” it is being marketed to women. The ad campaign is using plenty of double entrendres, including calling it a “chocolate finger.” I don’t know about you, but instead of making me say, “Yum, give me some chocolate,” that image in relation to a chocolate bar makes me say, “Yuck.” I doubt that that was what Mars wanted when they launched this ad campaign.

Take a look for yourself at one piece of the marketing materials for this ad campaign:

a promotional mailer for Mars' new candy bar, the "Fling"

I’m not the only one who thinks this campaign goes too far. NPR’s “All Things Considered” ran a story yesterday about the ad campaign. Here’s an excerpt from that story:

“The overall campaign feels weird,” Lisa Johnson says. “It feels creepy.” Johnson is the co-author of Don’t Think Pink: What Really Makes Women Buy — and How to Increase Your Share of This Crucial Market. She describes the marketing as a “full-frontal attack.”

“The language of it has so much sexual innuendo, you could pack it into a trashy novel.” Johnson says marketers are taking the connection women often make between chocolate and sensuality too literally. “There are other things you can do that can hit this note without banging on it.”

It remains to be seen how effective the ad campaign will be, of course. But I would definitely like to see toned-down copy for this ad campaign. And my guess is that such a toned-down version would be much more effective.

We’re all looking for new and effective venues to get the word out about our company, product or service, right? Well, how about splashing an ad on an abandoned storefront? There are more and more of these unrentable spaces, after all. And they give you a lot of space to catch your client’s eye and make a bold statement.

Check out these examples that ran in the New York Times today:

A few days ago I wrote about Starbucks’ new advertising campaign. At least one of the new ads addresses the issue of price—warning that “paying less for your coffee comes with a price.” Since writing that I have noticed that a Stella Artois campaign makes a similar warning, “Perfection has its price.”

Starbucks' new ad campaign warns that cheaper coffee comes with a price.

A Stella Artois ad campaign that has been running for a few years claims that "perfection has its price."

As for the two approaches, I find the Starbucks ad to be much more effective. First of all, it is running in newspapers, and the headline is followed by a story of what separates them from their competition–with topics including their use of fair-trade beans. So, if the headline catches your eye, you can read on to find out why they claim that cheaper coffee has its price. And it actually makes me pause and consider paying $4 for a cup of coffee.

But the Stella ad is a billboard, so you only see the headline. The focus here, then, is on the “perfection” claim–a broad claim with nothing to substantiate it. It certainly doesn’t make me want to buy the beer. Rather, it only makes me wonder, “how much more expensive is the beer than its competitors?”

What do you think? Which campaign is more effective?

Zazou Marketing

More and more ad campaigns focus exclusively on getting your attention through visuals. While I am definitely an advocate of eye-catching design, I also absolutely believe that to get a good return on your investment, design and good copy go hand-in-hand.

Which is why I was so interested in hearing that Starbucks is running a new campaign: a series of full-page newspaper ads that are loaded with copy. A full-page ad? With loads of copy? This is definitely a different tactic. And it’s one that I am interested in seeing.

Both their website and the senior vice president of marketing’s blog offer a sneak-peak of the ads (I can’t display them here without a password). But from Advertising Age I learned that the ads will tell their story of what separates them from their competition, with topics including their use of fair-trade beans and giving health care to many part time employees. The ads will also address the issue of price—warning that “paying less for your coffee comes with a price.”

Come Sunday, I’ll definitely check out the first ad in the New York Times to see just how much copy there is and to see if it is compelling enough to keep me reading. Then, of course, the true test for this trend-bucking tactic will be to see if the ads have any effect on the company’s bottom line.