• Not Sure of Your Marketing Message? Ask Your Customer

    07 Jul 2009 /  ad campaign, advertising copywriting, marketing campaign, marketing materials, marketing writing

    If you’ve ever seen a Starburst advertisement, you know that they are usually a bit zany. For example, a recent ad showed a man trying to make a friend feel better by offering him a Starburst candy. But both men had really, really long arms, so the candy fell into a sewer.

    Now, though, the company is launching a marketing campaign that is still silly — but talks about the product more. The crux of the new marketing message is the “contradiction” between the candy’s hard outer shell and the chewy center.

    According to Brandweek:

    One new TV spot features a kilt wearing and bagpipe-clad Korean man admonishing a child for eating Starburst. “Look at this! One contradiction eating another!” the man says. “What do you mean?” the boy asks in bewilderment. “You’re Scotch-Korean. You don’t make a wee bit of sense. And neither does Starburst. Starburst is a solid. It’s juicy. Like a liquid,” the musical player replies in a thick, Scottish accent.

    Where did the idea for this marketing campaign come from? You guessed it: The customer.

    Again, from the Brandweek article:

    Starburst marketing director Trish Trecartin said the “contradiction” insight came from consumers. “Each time someone unwraps a piece, they are greeted with a mouthful of contradictions or surprises—a solid candy that is chewy, a treat meant for sharing that is hard to give away, and an instant burst of juicy flavor that lasts a long time,” she said via e-mail.

    So, when you are coming up with your marketing message, feel free to include some zany copywriting. But also remember to ask your customers what makes them buy your product or service. And once you find out, figure out how to include those insights in your marketing message and copy.

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    Posted by Heather @ 3:37 pm

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