Zazou Marketing

Good writing is getting its due once again. Every year Advertising Age publishes an issue called the “Book of Tens,” in which they create lists of everything from “Ad Songs of the Year” to “Dubious Attempts at Public Relations.”

This year they are planning to add a new category: “the 10 most intriguing, funniest, scariest, most compelling or most surprising magazine cover lines of the year.”

Ad Age’s 2008 “Book of Tens” included a list of “Covers We Loved,” which included this coverline-less Willie Nelson cover. Now a new category will celebrate the power of coverlines.

While coverlines are not written by copywriters, they do require the same skill. In order to write a cover line that sells a magazine, it needs to grab your attention and get you interested enough to pick up the magazine and buy it — usually in just a handful of words.

Yeah for Ad Age for recognizing the power of a few well-written words!

Do you ever dream about the time in your future when all of your marketing pursuits will have paid off and you’ll be able to take a marketing break? Ah, yes, it does sound divine. But here’s the reality check: Even when things are clicking along and you have more work than you can handle, you can not take a break from marketing. Want proof? Even “Harry Potter” needs to do marketing. Yes, that’s right. Even the boy wizard who is known worldwide has to do marketing.

Even "Harry Potter" needs to do marketing

What’s next on the “Harry Potter” marketing initiative? Getting people to the 6th movie this summer. What are they up against? By some accounts, the “Twilight” franchise, whose vampires have a major cross-over audience.

According to the Wall Street Journal:

Hollywood marketing executives say that these days the “Twilight” franchise has influenced almost every studio marketing campaign that targets teenage girls. Some posters for the upcoming “Potter” film echo “Twilight”’s emphasis on romance. One features Harry and his crush, Ginny, gazing longingly into each others’ eyes, in a pose reminiscent of “Twilight”’s now-iconic image of its star-crossed lovers, Bella and Edward. Another shows Harry’s friend Ron with his girlfriend Lavender, while a jealous Hermione scowls in the background.

Still, the “Harry Potter” marketing team says that they didn’t consider “Twilight” when creating their marketing campaign. More from the article:

Warner Bros. and the team behind “Potter” say they didn’t take the “Twilight” franchise into account when designing their marketing materials for “The Half-Blood Prince.” Instead, they crafted a campaign aimed to resonate with previous “Potter” films, the executives and filmmakers say, dismissing the notion that there is a rivalry between the franchises among fans.

“With all due respect to “Twilight,” the longevity and world-wide success of the Harry Potter franchise speaks for itself,” a studio representative said.

Whether they considered “Twilight” or not when creating a marketing campaign, you will notice that they are doing marketing. They are not saying, “We’re so famous, we don’t need marketing.”

So, sorry to burst your marketing-break bubble. But if “Harry Potter” needs to continue to market even with the success he has had, so do you.

If you’re trying to build up your business, you should always focus on your target market. No question. But do you have a segment of your target market that doesn’t make up the bulk of your business (that also generally gets ignored when you do a marketing push)? It may be time to spend a little energy focusing on them.

And if Boomer Men is an aspect of your target market that you generally ignore, then the Natural Marketing Institute is definitely recommending that you put a little bit of marketing effort their way. According to a story in MediaPost’s Marketing Daily:

“Even though men may amount to a minimum of purchases for a product or service, they should not be forgotten,” says Steve French, executive vice president and managing partner at the Natural Marketing Institute, which recently conducted a survey of more than 3,000 adults about the economy. “If you’re never targeting them, you’re never going to get the purchase.”

According to the NMI survey, 40% of men over the age of 50 said they are not feeling increased stress because of the economy, compared with 30% of women in the same age group. In addition, Baby Boomer men are taking on more family shopping roles and are more likely to buy brand-name products. The survey found that about one-third of Baby Boomer males are the main household grocery shopper, up from 20% ten years ago. While in the store, about half (46%) of these men are willing to purchase brand names over store brands, compared with about 26% of women.

While this study was specific to Boomer Men, it is a good reminder that the aspects of your target market that get ignored aren’t going to find out about your product or service until you do put a little of your marketing efforts their way.

If you’ve ever seen a Starburst advertisement, you know that they are usually a bit zany. For example, a recent ad showed a man trying to make a friend feel better by offering him a Starburst candy. But both men had really, really long arms, so the candy fell into a sewer.

Now, though, the company is launching a marketing campaign that is still silly — but talks about the product more. The crux of the new marketing message is the “contradiction” between the candy’s hard outer shell and the chewy center.

According to Brandweek:

One new TV spot features a kilt wearing and bagpipe-clad Korean man admonishing a child for eating Starburst. “Look at this! One contradiction eating another!” the man says. “What do you mean?” the boy asks in bewilderment. “You’re Scotch-Korean. You don’t make a wee bit of sense. And neither does Starburst. Starburst is a solid. It’s juicy. Like a liquid,” the musical player replies in a thick, Scottish accent.

Where did the idea for this marketing campaign come from? You guessed it: The customer.

Again, from the Brandweek article:

Starburst marketing director Trish Trecartin said the “contradiction” insight came from consumers. “Each time someone unwraps a piece, they are greeted with a mouthful of contradictions or surprises—a solid candy that is chewy, a treat meant for sharing that is hard to give away, and an instant burst of juicy flavor that lasts a long time,” she said via e-mail.

So, when you are coming up with your marketing message, feel free to include some zany copywriting. But also remember to ask your customers what makes them buy your product or service. And once you find out, figure out how to include those insights in your marketing message and copy.

Tell me the truth: Are you more likely to buy a camping chair because it is made of polyester/nylon mesh or because the fabric dries quickly and won’t puddle water when left out in the rain? If you chose the latter, that’s because you are like everybody else in the world — you like to know how a product will benefit you.

Luckily for REI, I got this example from their website, where they did it right: Their description focused on the benefits of the chair (that the material dries quickly), instead of just listing the features of the chair (that the material is polyester/nylon mesh).

REI successfully touts this chair's benefits, not features, on its website

But just because REI succeeds in giving benefits over features, doesn’t mean that all the big companies do so in their marketing materials. In fact, the New York Times just ran a blog posting about how Ford forgot this very important aspect of marketing and copywriting.

The posting is about the company’s new van that gets 22 to 25 miles per gallon, and it’s being marketed as a small-business delivery van. Here’s a portion of the blog:

“When I looked over the marketing sheet for the trucks before they got here, I couldn’t help but notice that Ford’s marketing people don’t really know how to talk to their customers — they don’t speak “entrepreneur.” It was a classic case of selling the features instead of the benefits….

For instance, they say, “The power train was upgraded to include a proven Duratec 2.0 liter dual overhead cam (DOHC) I-4 engine …” What does that mean? But then I drove the truck and noticed the pick up. Me understand. Me go fast. Me want. How many people even know what a power train is? Or a dual overhead cam? Oh, excuse me, a DOHC.”

The posting goes on to cover point by point how the brochure fails to sell this van to its customer.

Luckily for Ford, the writer actually saw the van in person and didn’t have to rely on the marketing materials to discover that it’s a perfect fit for his needs (and then went on to write about that in the New York Times).

But how many of their potential customers are going to have that same opportunity? And how many of their potential customers will have the chance to tell so many people about the vehicle’s benefits?

According to the NY Times, Ford's brochure for this new van fails to tell its potential customer how he or she will benefit from buying this vehicle.

So take this as just another reminder that if you offer a product or service, you need to find out how it benefits your customer — and then tell your customer all about that in your marketing materials.

Some habits are hard to break, and it’s likely that these three will be among them for you. However, in order to make sure that your brochure, website, advertisements and other marketing materials are error-free, keep these rules in mind:

• Do NOT use the ampersand (&) to replace the word “and.” The ampersand should only be used when it’s in a formal name of a company. That means that yes, you do need to take it out of your headline (one of the worst offenders), and you need to take it out of your copy! I know that the rather fun character is cooler and easier to type than three more boring characters are, but that doesn’t change the rule.
• Speaking of formal names, do not use a comma before Inc. or Ltd. And before you publish a company’s name, make sure you are writing it correctly. There are plenty of well-known organizations that we think we know the name of, but we have it slightly wrong. For instance, did you know that it is the Smithsonian Institution, not the Smithsonian Institute?
• When you want to say “also” use “too,” not “to.” I know that you are saying, “Yeah, yeah, yeah. I learned that in grammar school.” But if you pay attention, you’ll be shocked to see how frequently people mess this rule up.

Perhaps for the first time, Air New Zealand has managed to created safety videos that people will actually watch.

With a big dose of humor and light-hearted fun, the video speaks to the company’s lack of hidden fees. How? The safety video stars real-life company employees who are clad only in paint. Yes, that’s right: Paint.

While your head turns because of the elaborately painted-on uniforms, it’s the copy that is the punch line. At the beginning of the safety video, the paint-clad flight attendants introduce the video with the following copy:

Flight attendant 1: “Before we lift off, we’d like to give you what we call the bare essentials of safety aboard this flight.”

Flight attendant 2: “Even if you fly with us quite a lot, we’d appreciate it if you take… a second look.”

You won’t be surprised that seat belts, life vests and baggage conceal body parts, as needed.

Perhaps just as compelling as the curiosity factor, though, is that the crew seems to genuinely be having fun — almost laughing — as they impart their safety wisdom. And the music (“Under My Skin,” by New Zealand singer Gin Wigmore ) is upbeat and cheerful. The total effect is that you really do want to watch.

Along with this new in-flight video is a similar ad campaign that has been running for about a month. The advertising campaign’s slogan is, “At Air New Zealand, our fares have nothing to hide. Which is why the price you pay includes everything — up front.”

In this ad, paint-clad staffers help with bags and paint-clad flight attendants offer drinks. Again, the tone is playful and the copy is the punch line. Case in point: The ad closes with two women sitting in the airport, watching as two pilots in their painted-on suits walk through the airport. One of the women says, “Do you love a man in uniform!”

This marketing campaign is successful on many accounts. First of all, the video and advertisement are entertaining (and you won’t be surprised that they have gotten a good viewing on YouTube). But they also effectively deliver a message about the brand. But, for me, perhaps one of the best parts of the marketing campaign is that in this day and age of security lines and cramped legroom, it makes traveling look fun again.

When you think of people who rent out apartments, what’s the first thing you think of? It’s probably not superheroes, but Apartments.com wants that to change. The website is launching a new marketing campaign that “empowers its advertisers to become everyday superheroes,” says the company’s press release. It goes on to say, “we’re committed to ensuring our advertisers continue to be heroic by adding exposure opportunities and first-class products that drive qualified renter traffic to their leasing office doors.”

All I can say to this is, “What?! Come on!”

Iconic superheroes Batman, Superman and... apartment leasers? Art by Alex Ross and Jim Lee.

The premise, I believe, is to say that they make leasing professionals into more powerful sales people. OK, I can buy that. But the leap to being a superhero? Even after repeatedly reading the company’s press release, I still don’t get the connection — so I certainly can’t explain it here.

It is always a good idea to have good creative when you are launching a marketing campaign. And it’s a great idea to offer a new twist or turn to catch people’s attention. But this marketing campaign is just off-base. I can imagine a leasing professional doing a lot of things, but leaping tall buildings in a single bound is not one of them.

Imagine how powerful a message could be created by some of the worlds’ most creative minds. Specifically, imagine what kind of a message the United Nations, the International Advertising Association and some of the world’s greatest advertising, marketing and media agencies could create…

Well, they have done just that with the launch of Hopenhagen, or hopenhagen.org, “a global marketing and communications initiative that will inspire and generate mass activation around the world,” according to the press release. Yep, we’ve got big names, big ideas and big, lofty goals all converging with this marketing campaign.

What exactly is Hopenhagen? Here’s the opening copy from the website:

“Welcome to Hopenhagen.
On December 7, 2009, leaders from 192 countries will gather at the UN Climate Change Conference in Copenhagen, Denmark to determine the fate of our planet. Let’s turn Copenhagen into Hopenhagen.”

The focus of the climate change conference is to solve our environmental crisis, explains the copy.

And accompanying the marketing campaign copy is a place to add your own thoughts on what gives you hope. The ideas that people have input then run as a scroll on the bottom of the web page.

The focus, then, is clearly hope. And here’s what the press release says about what inspired the idea:

“Hopenhagen stemmed from the idea that the UN Climate Change Conference is an opportunity to protect people and the planet, while powering global green growth. The campaign will emphasize a shift from “coping” or ignoring to “hoping” and ultimately acting to create a new reality.”

What I find most interesting about this marketing campaign is that in today’s world of flash and design-driven advertising and marketing campaigns, it’s primarily copy driven. Even more, it’s effective: the campaign is simple; the copy is creative; and it gets you engaged and thinking.

So, what gives you hope?

A couple of weeks ago I was driving on the freeway and a billboard caught my eye. There was an elephant walking out of a tar pit. The advertising copy read, “Elephant Odyssey. After 12,000 years, they’re finally back. San Diego Zoo.”

My immediate thought? “I need to go see that.”

And guess where I found myself this morning? Yes, at the zoo. In fact, when I arrived, I bypassed the flamingos, the panda from China and the aviary — my usual favorite. Instead I made a beeline for the Elephant Odyssey.

This is one of the few times that I can directly connect an advertisement to my behavior. And here’s how it worked: The ad design caught my attention; the advertising copy got me intrigued; and the total effect then got me to act on that interest. Bravo to this ad campaign!